All claims (damages, shortages, etc.) must be filed within 14 days of receipt of merchandise on an official A&B Home claim form. Returns must be approved and may be subject to a 15% restocking fee.
A claim may be filed on our web site (click here) or by contacting the claims department by phone at 909-758-5366, Fax to 909-758-5377 or email to abhomeclaims@abhomeinc.com to receive an official claim form for completion.
A&B Home products are predominantly hand crafted and may therefore have slight variations in color, texture, or finish. Minor irregularities may occur and are not considered defects.
Questions?
For further information on our claims policy, please email to abhomeclaims@abhomeinc.com, or call 909-758-5366 and speak to one of our Sales Specialists or Customer Service representatives during business hours.
